Returns & Exchanges
At Gonzo, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn fashion items. If your fit isn't perfect, we are here to help you find the right style or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; we will notify you as soon as your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing